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The raging pandemic has once again shone the light on the healthcare sector around the world. As countries across continents struggle to manage the never ending flow of patients and provide them with the much needed care, lacunas in their daily administration are being exposed. This is particularly the case in India which has caught the country by total surprise, with its virulence and ferocity. As vitals are in short supply, there is total panic as cases rise and people are dying in large numbers. It is here tech tools like the Salesforce health cloud can play a big role, in the day to day functioning of this vital health sector.

These are the ways the health cloud of Salesforce is helping the healthcare become better caregivers, pandemic or otherwise:

  • Reduce re-admissions after surgery or other procedures. The cloud assures better outcome for patients admitted to clinics and hospitals for acute care / procedures or surgeries. A holistic view of patients allows for closer collaboration and engagement between various hospital teams and family members.  

  • The hospital administration and front office staff are able to ensure good service at the very outset. This is enabled by the tools at hand to solve queries at the initial stage. The cloud connects with EHRs etc to give the contact team quick access to patient’s history along with AI-powered suggestions that automate their workflows. 

  • Engage with patients and their families on mediums of their choice. Provide connected experiences that can enhance patient satisfaction. Curate multi-channel forms to engage members throughout their care journey. With a complete view, teams are enabled to curate individualized experiences based on patient preferences and health needs to forge trust and loyalty.  

  • Consolidate all patient data in one place for a holistic view of each patient to enable the best care to each patient by all concerned departments. 

  • Improve sales and administration operations to the best client experiences. The Health Plan Sales and Administration feature supports enable quoting, enrollment, benefits management, and renewals. 

  • Improve the organisation which is managed with one provider system of record that improves efficiency, regulations, and growth. The Provider Network Management tools underpin smooth hiring, contracting, and self service. 

  • Patient data is centralised, access to all for insights and decision making, anytime and anywhere. No fear of loss of patient data.  

  • Better management of medical supplies and stocks to ensure smooth availability and procurement when required. 

These are some of the ways the healthcare sector can benefit from the Salesforce health cloud.  If you run a hospital or a nursing home or even a clinic, consider this cloud offering to boost your organisation in the long run. Invest now, reap the fruits later.

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About the Author

Nikhil Mathur

Nikhil is a Project Manager, 3x Certified Salesforce Consultant with almost 4 years of Salesforce and rich onsite experience from working with multiple offshore clients. Out of the office, he finds thrill in biking and adventure sports.

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